Please be aware that all delivery time frames for Standard & Express Delivery through Evri / Royal Mail / DPD are estimated services and transit times may vary.
Please note that these services do not come with a guarantee. Additionally, in the event of any delay, the postage cost remains non-refundable.
If you need to report an issue with your delivery please alert our customer service team within 14 days of dispatch.
1. Returns Window
You have 30 days from the date of delivery to return any unwanted goods to us.
2. Returns Label
To make your return process hassle-free, you can generate a returns label at a cost of £2.99 using the button below. This label covers up to 15kg in weight. Max combined length and circumference cannot exceed 225cm.
3. Exchanges
If you are returning an item for an exchange, please refer to the exchange section below.
4. How to Initiate a Return:
Ensure your return items are in their original condition with all tags and packaging intact.
Visit the Return Label Generator to create your return label.
Pack your items securely and attach the label to the outer package.
Drop off your package at your nearest Evri Parcel Shop or arrange for a collection through the Return Label Generator link at the bottom of this page.
Refund Processing:
Once we receive your return and inspect the items, we will process your refund as soon as possible. This is usually within 3 working days of receiving your item at our processing facility.
Please Note:
As per policy, we cannot accept back returned parcels showing signs of wear. In the event an order has been returned back to us as worn, there may be a fee to return them back to you. Thank you for shopping with us, and we hope you enjoy your online shopping experience.