Delivery & Returns

Below is all of the information you need regarding delivery or return of an order. If you have any further questions please reach out to us via our contact form.

We offer a 30 day return window to all of our customers.

UK Orders
All Orders: FREE Standard Delivery

All Orders can be upgraded to Next Working Day Delivery for £3.99
Returns
1. Returns Window
You have 30 days from the date of delivery to return any unwanted goods to us.

2. Returns Label
To make your return process hassle-free, you can generate a returns label at a cost of £2.99 using the button below. This label covers up to 15kg in weight. Max combined length and circumference cannot exceed 225cm.

3. How to Initiate a Return:
Ensure your return items are in their original condition with all tags and packaging intact.
Visit the Return Label Generator to create your return label.
Pack your items securely and attach the label to the outer package.
Drop off your package at your nearest Evri Parcel Shop or arrange for a collection through the Return Label Generator link at the bottom of this page.

Refund Processing:
Once we receive your return and inspect the items, we will process your refund as soon as possible. Please allow 7-14 working days from the day you send out your return for us to receive, process, and refund your order.

Please Note:
As per policy, we cannot accept back returned parcels showing signs of wear. In the event an order has been returned back to us as worn, there may be a fee to return them back to you. Thank you for shopping with us, and we hope you enjoy your online shopping experience.
Alternatively, you can post your item back with a courier of your choice at your own cost.
Additional Information
Below is further information regarding our policies on faulty items, exchanges & packaging requirements
If you're not sure on anything please head to our contact us page & we'll be there to help.

Start A Return

Additional Information

Faulty Goods

All goods which are suspected to be faulty should be reported to our Customer Services team at info@mud-dogs.com.
Please include images of the fault.Please do not continue to wear the item or attempt to repair it as this may invalidate your right to return it.

Any faults reported within 90 days of your receipt of the item can be accepted and returned to ourselves at our own cost. We will process your preferred resolution, whether that be a refund or exchange, as soon as possible. All faults must be confirmed and accepted by our Customer Services Manager.

Exchanges

We don't offer exchanges on any of our items. If you find the size you purchased to be unsuitable, please return the item using our returns portal for a refund & place a new order for an updated size.

Packaging

If the original box or bag of a returned item is damaged by the customer, a 20% restocking fee will be deducted from the refund. This includes any adhesive labels stuck onto the box, such as the dispatch note.Please note: This does not apply to the mailing bag, only item packaging.