Delivery & Returns

FREE Standard Delivery

Why limit yourself? Treat yourself and enjoy our products with free delivery (yes, we said FREE) all across the UK.

£3.99 Express Delivery

Experience express delivery at its best! Get your goodies in 1-2 working days for just £3.99—fast and affordable.

Please be aware that all delivery time frames for Standard & Express Delivery through Royal Mail / DPD are estimated services and transit times may vary.

Please note that these services do not come with a guarantee, and we reserve the right to change your selected courier if the need arises. Additionally, in the event of any delay, the postage cost remains non-refundable.

If you need to report an issue with your delivery please alert our customer service team within 14 days of dispatch.


Returns Information

1. Returns Window
You have 30 days from the date of delivery to return any unwanted goods to us. Please note that this returns window is final and any conflicting policies from your courier will not be considered.

2. Returns Label
Please contact us at info@mud-dogs.com and we will provide you a returns label/provide further instruction.

3. Exchanges
We offer 1 free exchange per order. If you are returning an item for an exchange, please refer to the exchange section below.

4. How to Initiate a Return:
Ensure your return items are in their original condition with all tags and packaging intact.
Contact us using either the contact us page linked below, or by emailing info@mud-dogs.com to receive your return label.
Pack your items securely and attach the label to the outer package.
Drop off your package at your nearest Royal Mail Parcel Shop

Refund Processing:
Once we receive your return and inspect the items, we will process your refund as soon as possible. This is usually within 3 working days of receiving your item at our processing facility. A fee of £2.99 will be deducted from your refund to cover the cost of return postage if you choose to use our returns label.

Please Note:
As per policy, we cannot accept back returned parcels showing signs of wear. In the event an order has been returned back to us as worn, there may be a fee to return them back to you. Thank you for shopping with us, and we hope you enjoy your online shopping experience.